THE SECOND LOOK 🔎
Something isn't working. Are we solving the right problem?
Sometimes you're simply too close to a problem.
The change isn't landing. The backlog isn't improving. People have created workarounds. You've tried the obvious solution and nothing much has changed.
Perhaps it's worth taking another look.
Bring me something that doesn't make sense. Let's take a Second Look
THE SECOND LOOK 🔎
What could use a Second Look?
There's no particular type of problem you need to bring. I'm interested in the ones where the obvious explanation doesn't quite fit what's happening.
The backlog
You've added resources. It's still there.
The change
You've communicated, trained and supported. It's still not landing.
The workaround
People aren't following the official process. Why?
The restructure
The boxes moved. The problems didn't.
The capability problem
You've provided training. Nothing much has changed.
The conflicting stories
Two parts of the organisation describe the same process completely differently.
Or perhaps you can't quite articulate the problem yet. You just know something doesn't make sense.
GOT ONE?🔎
Tell me briefly what's happening and I'll let you know whether it sounds like a good fit for a Second Look.
What happens when we take a Second Look?🔎
BEFORE
AFTER - WITHIN 48 HOURS
LOOK - 90 MINUTES
Tell me what's happening. Send me up to five existing things that might help me understand it.
Please don't create anything especially for me. What already exists is usually more interesting.
LOOK - 90 MINUTES
AFTER - WITHIN 48 HOURS
LOOK - 90 MINUTES
We explore the problem together, usually with one or two people.
I'll ask questions, test assumptions, look for patterns and pay attention to what doesn't quite fit.
AFTER - WITHIN 48 HOURS
AFTER - WITHIN 48 HOURS
AFTER - WITHIN 48 HOURS
I'll send you a concise Second Look Summary capturing what emerged, what I'd be cautious about concluding, and what deserves attention next.